Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)

    General Support

    Welcome! You can submit a request for General Support using the options provided here.

    Event Interest Form
    Required fields are marked with an asterisk*
    Powered by Jira Service Management
    {"xsrfToken":"60ed8ed24d1b3d33d458e5bc95fab39ec4d7a1f6_lout","branding":{"id":"31","key":"info","name":"General Support","portalBaseUrl":"/helpcenter/Support/portal/31","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/31/138","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0a2a78","headerLinkHoverBGColor":"#0a2a78","headerBadgeColor":"#0a2a78"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/029eb4a8-3a18-4026-95d5-f3fdccf5fd97/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWJlYzg2Yy0yYWRlLTQ3ZjQtOGE5MS0wMDA5YzFjNDE2MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyOWViNGE4LTNhMTgtNDAyNi05NWQ1LWYzZmRjY2Y1ZmQ5NyI6WyJyZWFkIl19LCJleHAiOjE3NzYwNjkxNzgsIm5iZiI6MTc3NjA2ODU3OH0.KsceZ-esGFb51VxDRegQKWITdaQY5IyAM1e9rf082eI&client=75bec86c-2ade-47f4-8a91-0009c1c4162a&mode=fit","logoId":"029eb4a8-3a18-4026-95d5-f3fdccf5fd97","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ACEN Portal","sharedPortalName":"ACEN Portals","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ACEN Portal","sharedPortalName":"ACEN Portals","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#522e91","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b968f763-72ce-47d3-bcf6-12afdf24eb53/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWJlYzg2Yy0yYWRlLTQ3ZjQtOGE5MS0wMDA5YzFjNDE2MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5NjhmNzYzLTcyY2UtNDdkMy1iY2Y2LTEyYWZkZjI0ZWI1MyI6WyJyZWFkIl19LCJleHAiOjE3NzYwNjkxNzgsIm5iZiI6MTc3NjA2ODU3OH0.936DslBqpkfhicTsl3vMBJ9v-pChvOyUhBP45aeZ5Io&client=75bec86c-2ade-47f4-8a91-0009c1c4162a&height=300&mode=fit","bannerMediaApiFileId":"b968f763-72ce-47d3-bcf6-12afdf24eb53","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#222155","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"31","key":"info","projectId":10138,"serviceDeskId":31,"name":"General Support","description":"<p>Welcome! You can submit a request for General Support using the options provided here.</p>","portalBaseUrl":"/helpcenter/Support/portal/31","reqTypes":[{"id":"1014","name":"Account/Billing Questions","descriptionHtml":"","callToAction":"Account/Billing Questions","introHtml":"","icon":11099,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11099","groups":[47],"key":""},{"id":"538","name":"ACEN Accreditation Support","descriptionHtml":"","callToAction":"ACEN Accreditation Support","introHtml":"","icon":10997,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10997","groups":[47],"key":""},{"id":"316","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10992,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10992","groups":[47],"key":""},{"id":"903","name":"Complaint Support","descriptionHtml":"<p>⚠️ <b>This form is intended only for submitting support questions or requesting technical assistance. Please do not use this form to submit complaints or formal grievances. If you need to file a complaint, please use the appropriate complaint submission process. Submissions that are not support-related may be redirected to the correct process.</b></p>","callToAction":"Complaint Support","introHtml":"<p>Only for submitting support questions</p>","icon":10996,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10996","groups":[47],"key":""},{"id":"902","name":"Event Interest Form","descriptionHtml":"","callToAction":"Event Interest Form","introHtml":"","icon":10990,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10990","groups":[47],"key":""},{"id":"317","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help troubleshooting technical questions related to the portal? Select this to request assistance.</p>","icon":10989,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10989","groups":[47],"key":""},{"id":"981","name":"Connect with agent","descriptionHtml":"","callToAction":"Connect with agent","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10511,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"315","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10592,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[],"key":""}],"reqGroups":[{"id":47,"name":"General"}],"orderMapping":{"47":[538,1014,902,316,903,317]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eaec7175-5819-35e8-b94e-1d10eea26d77","appLinkName":"","appLinkUrl":"","spaceKey":"INFO","spaceName":"Info","spaceUrl":"","isServer":false},"labels":[],"projectKey":"INFO","serviceDeskId":31,"kbLinkDomainURLs":["https://acenursing.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":31,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"INFO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWJlYzg2Yy0yYWRlLTQ3ZjQtOGE5MS0wMDA5YzFjNDE2MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTYxNzc1OTMyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MDY5Nzc4LCJuYmYiOjE3NzYwNjg1NzgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Mmmfi1DRZfSiXSmHoVoC9atepO400tqsNSHeQLdI6uM","targetCollection":"upload-user-collection-1617759327","endpointUrl":"https://api.media.atlassian.com","clientId":"75bec86c-2ade-47f4-8a91-0009c1c4162a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":902,"projectId":10138,"issueType":{"id":"10128","name":"General request"},"form":{"name":"Event Interest Form","descriptionHtml":"","callToAction":"Event Interest Form","intro":"","instructions":"","icon":10990,"iconUrl":"https://acenursing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10990","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10671","fieldConfigId":"11133","label":"Name of Institution","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10665","fieldConfigId":"11127","label":"Event Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11309","fieldConfigId":"12070","label":"Event Date","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/Support/portal/31/create/902","requestValidateBaseUrl":"/helpcenter/Support/portal/31/validate/902","calendarParams":{"firstDay":0,"date":"2026-04-13T04:22:58-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eaec7175-5819-35e8-b94e-1d10eea26d77","appLinkName":"","appLinkUrl":"","spaceKey":"INFO","spaceName":"Info","spaceUrl":"","isServer":false},"labels":[],"projectKey":"INFO","serviceDeskId":31,"kbLinkDomainURLs":["https://acenursing.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NWJlYzg2Yy0yYWRlLTQ3ZjQtOGE5MS0wMDA5YzFjNDE2MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTYxNzc1OTMyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MDY5Nzc4LCJuYmYiOjE3NzYwNjg1NzgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Mmmfi1DRZfSiXSmHoVoC9atepO400tqsNSHeQLdI6uM","targetCollection":"upload-user-collection-1617759327","endpointUrl":"https://api.media.atlassian.com","clientId":"75bec86c-2ade-47f4-8a91-0009c1c4162a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
    {"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=acenursing","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"60ed8ed24d1b3d33d458e5bc95fab39ec4d7a1f6_lout","baseUrl":"https://acenursing.atlassian.net/helpcenter/Support","relativeBaseUrl":"/helpcenter/Support","jiraDisplayUrl":"https://acenursing.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"75bec86c-2ade-47f4-8a91-0009c1c4162a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"990049bdbee840978c74855485c078dc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://acenursing.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}